Account & Data Deletion
How to permanently delete your MiPOS account and business data
If you wish to permanently delete your MiPOS platform account and remove your operational data from our servers, you can initiate a request at any time. Because MiPOS operates as a secure, multi-tenant B2B ecosystem, account deletions are processed safely by our support team via email verification to protect your business records from unauthorized removal.
Email Us: Send an email directly from your registered owner or manager email address to: info@miposapp.com
Subject Line: Use the exact following subject line:
Include your details: In the body of the email, please include your Registered Mobile Number or Merchant User ID to help our system administrators safely verify your business identity.
Identity Verification: Our support team will verify your ownership of the account within 48 hours to prevent accidental or malicious data loss.
Data Erasure: Upon successful confirmation, your manager credentials, cashier login profiles, custom product inventory matrices, and internal store sales logs will be permanently deleted from our live cloud database within 30 days.
Operational Exceptions: In compliance with digital data protection standards (under National Privacy Commission guidelines), your active data will be purged. However, minimal operational logs may be temporarily retained in encrypted, offline archives strictly to resolve active disputes, prevent system fraud, or enforce our Terms of Service before being permanently destroyed.